Frequently Asked Questions
How long is my warranty?
All of our kerosene heater units come with a limited one-year warranty.
Where can I take my heater to be serviced?
Click here to see a list of Authorized Service Centers in your area.
Where can I find my model number?
The model number can either be found on the Rear Cover of the heater or the outside of the heater’s carton by the UPC.
Where can I find my serial number?
The serial number is found on Rear Cover.
Can I use another fuel besides kerosene?
Our Kerosene forced-air heaters will run on multiple fuels such as 1-K kerosene, Jet A fuel, #1 fuel oil, or #1 diesel oil. Please be advised that because of the additives contained in diesel fuel, additional ventilation will be required to disperse the added contaminants produced. Additional maintenance to the heater will also be required.
Can I use kerosene from last season?
Kerosene breaks down over time. Never use kerosene that has been stored from one season to the next. Never store leftover kerosene over the summer. Using old fuel can damage your heater.
What are the minimum clearances required from combustibles?
The chart below will help you with minimum clearances from combustibles
|70SS||4 ft.||4 ft.||8 ft.|
|125 OFR||6 ft.||6 ft.||6 ft.|
If the flame goes out, will fuel continue to pump?
The heater uses a photocell to “see” the flame in the combustion chamber. Should the flame extinguish, the sensor will stop electrical current, and the heater will shut off.
Turned power off but the fan still runs?
This heater must cycle through a "Cool Down Phase" in which the fan continues to run for approximately 3 minutes to circulate air through the combustion chamber to cool it before shutting off completely.
What happens if the heater loses electrical power, or is accidentally unplugged?
Heater may re start when reapplying power. If the heater does not re start, but the fan is running, when it was plugged back in, it will have to complete the "Cool Down Cycle" before restarting.
Can I use an extension cord? If so, what size do I need?
Yes you can use extension cords with your heater. Please use the right size extension cord as shown below:
|•||6 to 10 feet (1.8 to 3 meters), use 18 AWG conductor wire.|
|•||11 to 100 feet (3.4 to 30.4 meters), use 16 AWG conductor wire.|
|•||101 to 200 feet (30.8 to 61 meters), use 14 AWG conductor wire.|
The heater is making a spark, but is not starting?
Be sure that fuel bowel is full and not allowing any air into the fuel system. If it is drawing air, fuel delivery may be inconsistent. The fuel must be sprayed in a continuous atomized pattern to ignite.
Can I use this heater indoors?
Never use this heater for indoor residential applications! This heater is certified for outdoor use only, indoor use only with adequate ventilation as prescribed in the User’s Manual. It is intended for temporary heating of buildings under construction, alteration, or repair.
Can I use this heater on a finish floor?
Never use this heater on a finished floor! We do not recommend using this heater on a finished floor without the use of an approved heat blanket specified in the User’s Manual.
Power switch is turned on and the heater goes to misfire without any action from the heater?
Wires attached to the High-Temperature switch may have become loose or unplugged. Check for proper connection to the High-Temperature Switch.
Can I use this heater on unlevel surfaces?
This heater is equipped with a tip switch and may not operate on unlevel surfaces. Heater may shut off if moved on unleveled surfaces while in operation.
How much ventilation do I need to use my heater safely?
The standard is to always provide a fresh air opening in the heated space of at least 3 square feet (2,800 sq. cm.) for each 100,000 BTU/Hr of heater output. For example, a HH-125-OFR (125,000 BTUs/Hr) heater will require:
|•||A two car garage door open 6 inches, or|
|•||A single-car garage door open 9 inches, or|
|•||Two 32” (thirty-two inch) wide windows to be open 15 inches.|